“Bought new straps for my watch as mine were worn and broken. The new ones came with no clasps to add to the watch face. After emailing I was told I should’ve got clasps with mine. I emailed three more times to get an update and ended up with no reply any time. Not happy as I loved wearing my Daniel Wellington watch”
Thank you for bringing this to our attention. We're sorry to hear about your experience and understand how disappointing it is to be unable to wear your Daniel Wellington watch.
A member of our customer service team will be contacting you shortly to review your case and provide an update regarding the missing clasps. We appreciate your patience and apologize for the lack of communication you've experienced so far.
