“Replacement strap for my DW watch looks good, but would have been nice to receive the tool needed to change the strap - far more useful than the fancy presentation box!”
“I was very excited to replace the watch band on my 5 year old watch. I wear it every day and love the watch. Since ordering, I have had delay after delay in the delivery of the watch band. It’s now been over three weeks. My original order had an expected delivery date of 1/4/25. Since then, it’s been delayed every day and still shows in a distribution center miles from my home. Very disappointed and will have to consider purchasing anything in the future if the product I purchase never gets delivered.”
Dear Nicholas,
Thank you for sharing your feedback with us. We want to ensure your concerns are addressed promptly. We’ve sent an email request to you and kindly ask for your response at your earliest convenience. This will help us move forward with resolving the issue to your satisfaction.
We appreciate your patience and look forward to assisting you further.
We wish you a wonderful day!
