“The leather strap is very rigid and thus quite uncomfortable to wear. Because of that, the metal bar from the watch on which you attach the strap got loose and keeps detaching itself. So now I can’t wear any strap on it.”
Dear Raoul,
Thank you for sharing your feedback with us. We want to ensure your concerns are addressed promptly. We’ve sent an email request to you and kindly ask for your response at your earliest convenience. This will help us move forward with resolving the issue to your satisfaction.
We appreciate your patience and look forward to assisting you further.
We wish you a wonderful day!
“I love my watch and have had to replace the band a couple times. One less then a year ago and the strap has broke again. Is there warranty to replace the strap? Thanks beautiful watch otherwise”
Hi Thomas,
Thanks so much for choosing Daniel Wellington Your trust in us is greatly appreciated!
If you enjoyed our services, please take a moment to review us at https://www.trustpilot.com/review/www.danielwellington.com.
It helps us improve our offering so we can provide you with the best product and customer service, Until next time,
If there is anything else we can do for you, please feel free to let us know. Thank you and have a wonderful day!
