Hi Katharina,
Thank you for leaving a review!
We’re very sorry to hear about your experience and understand how frustrating this must feel. After checking our system, we weren’t able to locate any email from you regarding a return request. That said, we’d be more than happy to assist you right away.
We will send you an email shortly with all the return instructions you need to proceed. Please keep an eye on your inbox (and kindly check your spam/junk folder just in case).
Thank you for bringing this to our attention, and we truly value your feedback and are committed to resolving this for you as quickly as possible.
We wish you a wonderful day!
