“Really very disappointed with your service. This is the second time I have received an incorrect product, and I am still waiting for the correct one to be delivered.
Such repeated issues raise serious concerns about the reliability of a brand of your stature. It is unacceptable that customers are made to wait while their money remains tied up due to your errors. This experience reflects very poorly on your service standards.”
We apologize for the inconvenience and disappointment this has caused you and appreciate you letting us know. A member of our Customer Service team will be contacting you today to address the issue.
Thank you for the review. We’re very sorry for the mix-up and the inconvenience it caused. We appreciate your feedback and will take it into account to improve our process. It looks like you’ve already been assisted, but please don’t hesitate to reach out if you need any further support.
Caro Massimo,
Grazie per aver condiviso il tuo feedback con noi. Vogliamo garantire che le vostre preoccupazioni siano affrontate prontamente. Vi abbiamo inviato una richiesta e-mail e vi chiediamo la vostra risposta al più presto possibile. Questo ci aiuterà a procedere con la soluzione del problema a vostra soddisfazione.
Apprezziamo la vostra pazienza e non vediamo l'ora di assistervi ulteriormente.
Vi auguriamo una splendida giornata!
