“Received wrong metal(silver instead of gold) u returned it under replacement but did not receive one instead got refunded. Was really look forward to it.”
“I hd ordered the strap from the official site and to my dismay received only one half of it. I immediately uploaded the pictures and mailed the customer care. No one has reverted till date .I am still stuck with only one half of the strap.”
Hi Shirin,
Thank you for leaving a feedback!
Please note that when purchasing a strap from us, the spring bar is not included. However, you can easily have it replaced at any local watchmaker or jeweler.
We recommend bringing your watch to a professional so they can provide the correct size of spring pin to ensure a secure and proper fit.
We do hope this information helps you with your inquiry!
We wish you a wonderful day!
