“I haven’t receive my order, non the refund. I have been asked to fill out a form to further investigate the shipping provider. The purchase process it’s been awful this time. I have No product at this point.”
Dear Yuli,
Thank you for reaching out, and I’m truly sorry to hear about your experience.
We understand how frustrating this must be—not receiving your order or a refund is certainly not the experience we want for our customers. Please rest assured that we take this matter seriously.
We’ve sent you an email regarding your concern and are currently awaiting your response. Kindly reply at your earliest convenience so we can assist you further and resolve the issue as quickly as possible.
We wish you a wonderful day!
