“It is too small and not how I imagined it. Now I am struggling to return it. I have questions to ask since I bought as a combo and you are no longer have the contact team or replying on emails or Instagram. I am scared that 30 days might end without me taking action.”
We’re sorry to hear that the product was smaller than expected and that you experienced difficulties with the return process.
We understand your concern regarding the return timeframe. A member of our Customer Service Team has already contacted you to assist with your questions and return options.
We appreciate your feedback and sincerely apologize for the inconvenience caused.
“The bracelet is quite thin and smaller than expected, which may not be comfortable for everyone. One downside is the return process, which is lengthy and not as convenient as it should be. Bracelet size and complicated returns process are worth considering before purchasing.”
Thank you for your feedback and for sharing your experience.
We’re sorry to hear that the bracelet felt thinner and smaller than expected, and we understand that comfort and sizing are very important when choosing jewellery. Your comments regarding both the product and the returns process are truly appreciated and will be shared with the relevant teams for review.
