“I received this ring on the 20/10/25 upon realising that it’s big I instantly (same day)requested a return label for purposes of returning same within the prescribed period. I was informed that such services are not available in my regions (South Africa, Mpumalanga , Nelspruit). I kept sending emails requesting a way forward as I really want to return the ring, I was then informed that UPS has been instructed to collect it for purposes of returning it, to date it hasn’t been collected. I’ve sent multiple emails with no success. I am stuck with a big ring that I have no use of. I’ve been purchasing your jewellery for the longest time. I doubt I’ll ever purchase again. Really not happy with the services I recieved.”
Dear Nomcebo Mndebele,
Thank you for sharing your feedback with us. We want to ensure your concerns are addressed promptly. We’ve sent an email request to you and kindly ask for your response at your earliest convenience. This will help us move forward with resolving the issue to your satisfaction.
We appreciate your patience and look forward to assisting you further.
We wish you a wonderful day!
