“I am incredibly dissatisfied with the quality of the product because it has broken twice. This is the second time that my bracelet from you has broken and it is also the second time that I have complained about your bracelet. Now I would like to return the bracelet and original box in its entirety and instead want my money back. When I last complained on March 5th I received the following ticket number: 1586403. Your reply has ticket number: 1575636 but still nothing has happened, you are completely useless!”
Dear Johan,
We sincerely apologize for the frustration and inconvenience you have experienced. We truly value our customers and regret that this issue has not yet been resolved to your satisfaction.
We want to ensure your concerns are addressed promptly. We’ve sent an email request to you and kindly ask for your response at your earliest convenience. This will help us move forward with resolving the issue to your satisfaction.
Again, we apologize for the delay, and we appreciate your patience.
We wish you a wonderful day!
