Hi Kenya,
Thank you for sharing your feedback with us. We’re truly sorry to hear that the necklace did not meet your expectations and that it feels uncomfortable.
We’d love to assist you further with your concern. Please reach out to our Customer Service team at https://contact.gorgias.help/forms/7wz6o78h, and they’ll be happy to guide you through the available options, such as an exchange or other solutions we can provide.
We appreciate you taking the time to share your experience, and we hope to resolve this for you as quickly as possible.
We wish you a wonderful day!
