Thank you very much for your kind feedback! We are delighted to hear that you find the piece beautiful, and even more so that you decided to purchase another one to complete the pair. We truly appreciate your support and hope you continue to enjoy your items.
“Unfortunately the earring was broken when I received it and I had to get it repaired. The part that goes through the ear was separated from the earring.
I also bought these earrings in rose gold and they are not easy to open and close.”
Thank you for sharing your feedback. We are sincerely sorry to hear that your earrings arrived damaged and that you have experienced difficulty with the clasps on your rose gold pair. This is certainly not the level of quality we strive to deliver. Please be assured that a member of our customer service team will be contacting you shortly to further assist you.
“The earring has a missing stone.
The communciation was automatic and AI used to address the issue. Most unsatisfactory.
It has been over 2 weeks since I returned the faulty product and no communication from DW has been received.
This is my first order with DW. Poor service and product.”
