“The bracelet itself is lovely, but I’m disappointed with DW’s customer service. I was sent the wrong size (175 mm instead of the 155 mm I ordered), so I contacted them to request a check and exchange. The customer service team advised that they would confirm this with the warehouse and get back to me as soon as possible, but several days passed without any update. Thus, I submitted a return request.
It has now been more than two weeks since my initial enquiry and over a week since my return request, yet neither has been processed, despite my follow-up emails.”
