“It was supposed to be my sister’s 21st birthday gift and I was so embarrassed. I thought I
Was ordering a smartwatch turns out it’s only a strap with no watch. I’ve been trying to return but their return instructions are not clear.”
We sincerely apologize for the confusion and inconvenience, especially regarding such a special occasion. Please note that we only sell watch straps/bands and not complete smartwatch units, which may not have been clearly understood during purchase. We appreciate your feedback and will work on improving product clarity moving forward. A member of our customer service team has already reached out to assist you further with your concern.
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We understand your frustration and appreciate you bringing this to our attention. To ensure your concern is properly reviewed and resolved by our support team, we kindly ask you to contact us via our official support channel: https://danielwellington.gorgias.help/en-US/contact
Our customer service team will be happy to assist you further and work with you toward a resolution.
We appreciate your patience and the opportunity to make this right.
Thank you for sharing your feedback. We sincerely apologize for any frustration caused. Upon reviewing your case, we can confirm that our customer service team has already contacted you to provide assistance. We appreciate your patience.
