“purchased a brand-new watch for ₹8,495.75, delivered on 29th September, but it stopped working when I tried to use it on 19th October. It is unacceptable for a new product to be faulty within weeks of delivery.
What’s even more frustrating is the poor customer service. Every email takes 1–2 days for a response, and instead of offering a proper solution, I am being asked to contact a service centre myself.
I should not have to chase customer support or travel to get a brand-new defective watch repaired. I expect a full refund or replacement, or collection of the watch from my address.
Very disappointing product quality and after-sales support. Daniel Wellington needs to take responsibility and resolve this issue promptly.”
