“I did not receive the Travel Jewellery Box included in my order. I have been contacting your customer service for four days in a row and have received no response. In particular, Michael has not answered any of my messages at all, which is completely unacceptable.
I am not asking for explanations or alternative solutions — I need the missing Travel Jewellery Box to be sent. Please clearly confirm where the item is and when it will be delivered. This level of silence from customer service is not acceptable, and I expect an immediate response.”
We appreciate your feedback and sincerely apologize for the inconvenience and disappointment this has caused you. A member of our Customer Service team has already reached out to you to address your concerns.
