“I am still struggling. My lights constantly disconnect from my wifi even though the wifi works fine. Also the switches won't work independently with out a phone. Defeating the purpose of ease of use”
Sorry you’re having trouble. That sounds frustrating—wifi disconnects and lack of independent switch control defeat the intended ease of use. There may be something going on with wiring or setup. We can help troubleshoot your setup, review compatibility, and explore warranty or replacement options.
Please call us at (844) 673-3256 so we can dive into your specific configuration and find a quick resolution.
“This starter pack provided all the extras we needed for our Deako smart home lighting. Very easy to install once you separate your WiFi channels. Deako requires 2.4GHz and app installation would not work unless I separated and named each channel.”
We are sorry to hear that's your experience so far! We have our Support team reaching out to assist to get the rest of your switches up and running! Commonly, we see where it may be a situation where the locations the switches are on may not work, or it could be wiring. We look forward to assisting and will continue keeping in touch until it's resolved.
“Deako switches and lighting solutions are very smart and convenient. If I could have a smart motion, dimmer, timer, night light all in one, I would. But I can’t, so the starter pack variety was very useful in figuring out my lighting configuration. I purchased before moving in and wanted to make some changes after setting things up. I was able to conveniently make exchanges via customer support request!”
