Sorry you’re having trouble.
We’d like to help get this working as expected. If you’d like, we can review your timer scheduling settings, verify remote consistency, and explore a fix or replacement if needed. Please reach out to us at (844) 903-0847 so we can assist promptly.
Kind regards,
Team Deako
Sorry to hear you’re having trouble connecting the master dimmer with the companion, and that troubleshooting has been tough. We’d like to help resolve this.
Please call us at (844) 673-3256so we can troubleshoot with you and discuss options.
“My score is low because some of the switches were defective and this was discovered by a representative of Deako. He put in an order for the defective switches but only one came. I’m still waiting for the other one. It’s been almost a month of waiting.”
Sorry to hear about the defective switches and the delay of only receiving one. If you still need the other one, please let us know so we can get that going for you!
“I have many remote, smart dimmer switches, and I love them. And the customer service is absolutely amazing. When I had an issue with the dimmer, they troubleshooted it and quickly replaced it.”
“We got this with high hopes but haven’t used it yet because we thought it would be easier than it is. My opinion is that it is not as easy as it looks.”
