Thanks for the review! You're correct - the Smart Switches can only work with other Smart Switches if in a multiway. Please let us know if you ever need anything!
“Easy to install and get paired with the Deako app. Pairing multiple switches together is also easy within the Deako app. Only issue I had is I put them on the wrong network and the app kept not connecting to the new network. I finally got it after multiple tries with different switches. I really do not understand why when you select to connect to a different network, the app then asks for a device to be selected. Seems it should be global and no device should be have to be selected. Maybe this is so switches can be on different networks. No real explanation for this. My next issue is not a Deako issue but an Alexa issue. If you need to change networks, Alexa goes stupid on the devices. To correct this, you have to remove the devices andDeako skill and then readd the Deako skill. Alexa will then refind the devices and add them in. I have this same issue with any skill, so not a Deako issue. Otherwise, the app is really easy to use and controlls the switches quickly and without issues. Would highly recommend these switches for lights that are not going to use smart bulbs.”
“As I talk to someone one recently you need to offer blank wall plates to cover switched all new ceiling fans are remote control need a blank switch to cover outlet so you don't accidentally kill the power”
Thank you for your review! We are glad you enjoy the switches!
I reviewed your Customer Service experience and apologize it did not live up to your expectations.
I see where we tried calling you back a few times, but was hit with a full inbox so we could not leave a message. We also were able to make contact where we sent some replacement switches at no charge.
Please let us know how else we can assist and always let us know if we aren't living up to your expectation while we are assisting! We are here to help and make sure you are taken care of!
Thank you so much!
“I had some difficulties installing the dimmer, but thanks to your excellent support I was able to add it to our system. Thank you, both your products and your people are great!!!”
“Easy install, convenient scheduling features, however the price deters me from purchasing multiple smart switches even though my new home has Deako pre installed simple switches.”
“I don’t know who’s fault it is but it just seems like there’s no follow up and nobody cares somehow your partner with DR Horton and the switches are on their warranty with my house for a year. Need somebody to install them”
