Hi and thank you for your review!
I reviewed your experience and saw where we tried to work with your schedule. I'm sorry that we weren't able to make your requested phone appointments and that some of the calls were missed when we reached shortly back out. Our rep also let you know how to personally get in touch with her. Our Customer Service Team is based in the United States as we made the decision to prioritize in-house support with experts instead of using a third party.
It looks like from what you are experiencing, that the switch isn't working at that location and others due to missing neutral wires. When the neutral wire is connected, then the switch will work as intended.
“I'm very pleased with these switches. I don't have to remember to turn the porch lights off and on every day anymore. Was a little complicated to program but a great product.”
“Great switch once you get it programmed. Instructions are not the best that comes with the switch. Had to google how to program the switch to get it to work properly.”
