“Might be nice if I had ever gotten it. Received an email that it would be shipping later than expected and I never received. 45 days plus and waiting”
Hello!
I'm showing where an order was placed on January 30th, then on February 3rd, in shipping the order was delayed. We have another Simple Astronomical Switch on its way to you. Please reach out to Support if anything happens where we can assist.
“I’m happy with my purchase, it’s very much a “set and forget” switch. I don’t ever have to worry about missing with the switches again. Well worth the money.”
“I have two. Setting small buttons is a little for me to see. But the process is simple. I use a flashlight and it’s easy. My switches are set for sunset to sunrise. There is a geographical setting. They control outdoor spots. They keep memory in power failure. I have recommended to others. I have Deako switches throughout. Great product.”
“The second shipment to our home finally had a functional switch. a little dissapointed the first one didnt work. which is why there isn't 5 stars but the lady (expecting a baby) was excellent and helpful which is why there are 4 stars instead of 3!”
Hi and thank you for your review!
I reviewed your experience and saw where we tried to work with your schedule. I'm sorry that we weren't able to make your requested phone appointments and that some of the calls were missed when we reached shortly back out. Our rep also let you know how to personally get in touch with her. Our Customer Service Team is based in the United States as we made the decision to prioritize in-house support with experts instead of using a third party.
It looks like from what you are experiencing, that the switch isn't working at that location and others due to missing neutral wires. When the neutral wire is connected, then the switch will work as intended.
