Hello!
Please feel free to reach out to support anytime an item does not meet your expectations. I sent a prepaid return label your way so we can get this one over to our dev team to take a look, as well as I just sent out a replacement switch your way. Defective switches are rare, so we want to see what's going on, as well as make sure you have a working switch.
Thank you so much and please check your email for the prepaid return label.
“I love the timer switch. It is difficult to remember to go back and turn off the exhaust fan. This timer switch gives me so much comfort knowing that I am not wasting any electricity.”
“We love that we don't have to remember to manually shut off our bathroom fans any more. Will extend the life of the fans and save energy. They also fit well aesthetically with the other switches.”
