“My wife depends on an insulin pump for her insulin and depends on Dexcom sensors to alert her when her clucose levels are abnormal. For unavoidable reasons, her sensor was expiring and she did not have a replacement. I ordered a sensor from diabetic supply and paid for priority2 day delivery expecting there would be no gap in coverage. When it did not arrive in 2 days, I contacted the company. They sent me a picture of a package lying in front of a red door. We have a black front door. I notified the company of this fact and asked what they planned to do since this critical item had not been delivered successfully. I have NOT received a reply to this email. We contacted the doctor who graciously checked with local pharmacies until she found one who had the sensor in stock and she called a prescription in to that pharmacy so that there would be no lapse in coverge.”
Dear Harry,
We’re truly sorry for the trouble and the impact this has had on your wife’s care. This isn’t the experience we want for you. To resolve this quickly, please share your order number and the email used for purchase so we can investigate immediately and arrange a replacement or refund if the package can’t be located.
We’ll prioritize looking into the missing delivery and ensure you’re supported every step of the way.
Warm regards,
Team diabeticsuppliesunlimited.com
“I am very pleased with diabetic supply, my grandaughters sensor failed I had one to replace it so I thought I better hurry and order one well I had it 2 days later couldn't believe it it eased my mind I was worried about how long it would take ,I will always order from this place in my eyes they are great and prices reasonable,”
“got the dexcom g6 quickly. I am very pleased to be able to order my diabetic supplies when my insurance company tells me its to soon to order. I know I can go to your website and order these supplies on my own. Thank you for giving diabetics this option of ordering without a prescription. Good prices too.”
