Dear Shane,
Thank you for your feedback regarding your recent order of the Tandem AutoSoft 90 Infusion Set. We sincerely apologize for the mix-up with your shipment and understand how concerning it can be not to receive what you expected.
It's important to us that our customers receive their complete orders, and we're sorry for any inconvenience this issue may have caused you. We are actively working to improve our packaging and shipping processes to prevent this from happening in the future.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to address the matter and send you out the missing item
Warm regards,
[Your Name]
“Never disappointed!
Whenever I have a hiccup with insurance or my supplies don’t get to me in time, they always save me! They’re quick, efficient & their customer service is always helpful.”
