“I initially returned the first frames I ordered as they looked completely different to the image online. There was a slight delay in getting refunded but once I raised the issue, and provided proof of postage the refund was processed immediately.
In the meantime I ordered the Storm frame. Everything was perfect (they are exactly like the online image) and I am just in the process of having variofocal lenses fitted.
I will buy more frames in the future.
I should also say that throughout the whole process, the customer service has been exceptional. They respond quickly to emails and more importantly they are straight with you.
Thank you to the team.”
“I initially returned the first frames I ordered as they looked completely different to the image online. There was a slight delay in getting refunded but once I raised the issue, and provided proof of postage the refund was processed immediately.
In the meantime I ordered the Storm frame. Everything was perfect (they are exactly like the online image) and I am just in the process of having variofocal lenses fitted.
I will buy more frames in the future.
I should also say that throughout the whole process, the customer service has been exceptional. They respond quickly to emails and more importantly they are straight with you.
Thank you to the team.”
