“The item did not work and they informed me I would have to get in touch with clear blue for a refund. I feel as I purchased the item through Dr Fertility they should be the ones to deal with a replacement or a refund. The item is not fit for purpose and was not cheap. This was my first purchase and will most definitely be my last.”
Thank you for getting in touch. We are very sorry for the issues you have had with your purchase and any upset that this may have caused. We would be happy to resolve this for you. A member of the customer services team will be in touch. Best wishes, Abbie
“After watching a YouTube video, I found them very easy to used. Worked exactly has stated and knew my two peak days. Conceived after using for the first time.”
“These are great and super accurate, I have found them much easier to use than own brand strips. Only used for a few cycles so far but will definitely carry on purchasing!”
“I have had a lot of flashing smiley faces. It’s not entirely clear on whether you should test twice a day once you get to this stage but given the limited amount of tests I didn’t. Worried i’ve missed my peak now.”
Thank you for getting in touch. We are very sorry to hear you had issues with your product.If you would like to discuss this further with a member of the team, please email info@drfertility.co.uk. Best wishes, Abbie
“Am not sure where the problem lies but I think I received a defective kit. I tried over the last month's fertile windows and the kit never gave me a clear reading. It never flashed after the strip was dipped in urine and after 7 mins.. it read error. I used 7 strips in total and never got any accurate reading despite watching the instruction videos on YouTube to be double sure. I ll have to invest in another kit for this month's cycle that's for sure.”
Thank you for getting in touch. We are very sorry to hear you had issues with your product.If you would like to discuss this further with a member of the team, please email info@drfertility.co.uk. Best wishes, Abbie
