Sorry to hear you have had an issue with your phone case. I'm afraid it sounds like you didn't have the clips fully pushed across to complete the mechanical seal. We have sold literally thousands of these cases and they are fully submersible.
“Works as intended, but case specifically sized for particular phone might be better. Photos very slightly blurry, but suppose that’s unavoidable. More obvious floatation might be nice. Closing mechanism quite pleasing.”
