“unfortunately the trousers we ordered for our little boy were far too big and baggy everywhere. We were going to return them but realised if we did we would have paid £10 postage in total for delivery and returns for a pair of trousers that cost £12. Very disappointed as I had high hopes they would help my little boys eczema.Unfortunately they looked nothing like the picture when they arrived. The stitching was very poor quality and one leg was slightly shorter than the other.”
Hi Gemma, we are so sorry you've had a poor experience with these. Unfortunately we have had some issues with a few pairs in this batch of trousers and they are not all up to our usual high standards. If another size would potentially be better we would be happy to send these free of charge or to refund you for the ones you have received. We will message you separately to arrange. Best regards, Jo
Posted 5 years ago
Hi Gemma, we've fully refunded you now and we hope you can get some use from the trousers you've retained. Sorry we couldn't help you this time, please do try us again. 95% of our customers in our recent survey were very satisfied or satisfied and we'd love you to join them!
