Hello Andrea,
We are so sorry to hear that you haven't received your package. According to the tracking history, it stalled out on its delivery journey with USPS as of 6/8/26. Since the package is out of our hands, we aren't sure what happened or if USPS damaged or lost the package, but we will ship a new one out to you right away. If you ever notice that tracking stops updating, or delivery is taking an unusually long time, please check in with us so that we can help. The best way to reach out to us is by emailing info@equiderma.com and we will do everything we can to help! Please keep an eye out for a new order confirmation email, as well as a new tracking number for the new package.
“This is the best! We discovered this in 2019 when we had a Belgian draft (2,450 lb) that hated flys. It was a serious problem. After trying about everything we found this and discovered it's the best.”
“I have a retired race horse he has thin skin I love giving him a good spray and I use it too when the natts are biting it smells good and it works I have tried other brands and they didn't work so I came back to you.”
“Love the product - even use it on myself when necessary!That being said, I have one problem. Since I am much closer to 80 years old than 70 and I have lost a lot of strength in my hands and arms. I can carry the gallon with both hands and shake it up, but can't refill the spray bottle even with a funnel without spilling a bunch. If there were a pump that would fit into the gallon it would help immensely. Living alone has its disadvantages sometimes but I'm trying to find ways to say "I can" rather than "I can't". Any suggestions would be appreciated.”
