“This is the only product that sooths and clears up sweet itch in the spring, summer and fall and dry skin in the winter on my 3 horses! We won't be without it!!”
“Equiderma took full responsibility for a damaged package and have rectified the situation beyond my expectations. I am very pleased and want to make sure they get a 5 star plus rating for their customer care after a problem. Thanks for making it right Equiderma!!”
Hello Susan,
We are so sorry to hear about this terrible experience! We received your email that you sent on Saturday and reached out as soon as we came back to work on Monday. Did you receive our email reply that we were resending the whole order? UPS unfortunately damaged your first order, pulled out our packing material, re-taped the box and sent the package on, so your experience was truly out of the norm and we sincerely apologize! We close our office and warehouse over the weekends which was why your weekend calls were not answered, in the meanwhile, we have packed up your new shipment and this new package will arrive soon. We are so happy that our product is a good fit for your horses, please let us know if there is anything else we can do!
“Last year I purchased a Gypsy Cob that has a tiny bit of mallanders. Equiderma lotion softens the keratosis flakes making them easy to comb out. It gives me peace of mind knowing I have something that clears up the mallanders within just a few days and makes it easy to monitor at each grooming so it doesn't get out of control.
My daughter used the lotion on her 28yo QH who was being tormented by midges the past few weeks. The lotion had a noticeable calming effect on the swollen areas and she stopped biting at her chest breaking skin. She is healed up now and thankfully the midges are gone for the season.”
Thank you so much for your 5-star rating!! We are so glad that our product has been a positive part of your journey in taking care of your Gypsy Cob and your daughter's QH. We appreciate your loyalty and thank you for taking the time to share your experiences.
“My horse rubs part of his mane and rubs his tail, and is generally a bit itchy all over. This skin lotion helps keep him more comfortable in these itchy areas and allows the hair to grow back. Plus it smells amazing!!”
