“The non slip surface is bubbled and creased, indicating it's attaching was not done correctly and without quality checking.
The handle seems cheap and will probably break before long.
There are no nonslip fittings to the areas that sit on the ground and upper level and with being a metal surface will not be safe on hard and/wet surfaces.”
Hi there,
Thank you for your feedback—we’re sorry to hear about your experience with the Folding Pet Ramp. The issues you’ve described with the non-slip surface, handle quality, and lack of grip are certainly not the standard we aim to deliver.
We’ve attempted to contact you via phone and email to assist further but haven’t been able to reach you yet. We would really like the opportunity to resolve this for you as quickly as possible.
If you’re able to get in touch with us or provide some photos of the concerns, we can investigate with our supplier and work towards a suitable resolution.
We appreciate your feedback and hope to hear from you soon.
“I was pleasantly surprised by how sturdy this ramp feels. My Border Collie took a little encouragement at first, but now walks up and down it without any hesitation.”
“We were looking for something to help our older dog get into the car without lifting him every time. This ramp has been a great solution and seems well built. Very happy with the purchase.”
“Bought this for our older Labrador after surgery, and it’s been excellent. The longer length gives him a much gentler walk into the car, and the grip surface feels secure even after rain. Folds up neatly in the back when we’re done using it.”
“Our older retriever was struggling to jump into the back of the SUV, but this ramp made a huge difference. Took a couple of tries for him to get used to it, and now he walks up confidently every time. Feels sturdy and folds away nicely when not needed.”
“I was quite disappointed in the ramp as it was quoted as "Anti-slip grip surface – helps prevent slips and hesitations". I have farm kelpies who are used to all sorts of surfaces and farm obstacles but they couldnt get up the ramp. They couldnt get any grip in the sandpaper-like surface and were scrabbling but couldnt get up. It wasnt a matter of training they just couldnt get traction.”
