Hi Diane,
Thank you for bringing this to our attention, and we sincerely apologise that your spill kit arrived with a rip in the bag and a damaged handle. That’s certainly not the condition we expect our products to arrive in.
We’ve have sent out a replacement to you. We truly appreciate your patience and the opportunity to make this right.
If you’re happy with how our customer service handled the situation, we’d be grateful if you would consider updating your review to reflect your experience. Your feedback means a great deal to us.
Please don’t hesitate to reach out if there’s anything further we can assist you with.
“Ordered this product a week earlier just for future risk and this product just came in use just 2 days afterwards when there was spill. Great product and does the job.”
