“It's the customer service that is lacking. 2 months on and i STILL cannot get an exchange (nor a reply beyond the first "I'll cheque on it and get right back to you" that I got) for the Biggie that I ordered. I even tried the "P.S. If you're about to leave a 1 star review, wait! We'd love the chance to turn it into a 5 star review. Just reply to this email so we can help." So how is Emma Rose Cohen supposed to see these complaints when the return address is a no-reply adress.”
“It's the customer service severly is lacking. 2 months on and i STILL cannot get an exchange (nor a reply beyond the first "I'll cheque on it and get right back to you" that I got) for the Biggie that I ordered. I even tried the "P.S. If you're about to leave a 1 star review, wait! We'd love the chance to turn it into a 5 star review. Just reply to this email so we can help." So how is Emma Rose Cohen supposed to see these complaints when the return address is a no-reply adress.”
“2 months on and i STILL cannot get an exchange (nor a reply beyond the first "I'll cheque on it and get right back to you" that I got) for the Biggie Straw. I even tried the "P.S. If you're about to leave a 1 star review, wait! We'd love the chance to turn it into a 5 star review. Just reply to this email so we can help." So how is Emma Rose Cohen supposed to see these complaints when the return address is”
“The straw works perfectly with my boba drinks. I like being able to tell the server that I do not need a straw, and doing something good for the environment at the same time”
