“I love the final straws- I've had the first gen as well. My one complaint with them is its hard to clean the cases/get all the water out of the straw. After a while of use the cases start to smell and I worry about mildew. Other than that- fun and well designed!”
Hi Elizabeth!
Thanks for supporting our mission to reduce single use plastics!! You have the option to sterilize your FinalStraw in boiling water with a little bit of baking soda. That should do the trick!
-Shelby & The Final Team
“We absolutely live our Final Straws! I even have a first generation model. Super compact, easy to clean with on-board brush. They are high quality and awesome! My favorite gift for others and our environment!”
“The straw itself is GREAT. My issue was the case. I ordered two of these and on both of them the case cracked as I was putting the straw back in leaving my straw exposed and the cleaning tool able to fall out. This happened about a month/two months after I'd ordered it. I e-mailed to see if I can get a replacement and to let them know that they may want to take a look at the materials they use for the case. Being something meant to stay on a keychain, something more durable would be nice. I was responded to in a timely manner and told that I had to purchase a case (just as expensive as the whole thing together) and that I should have purchased their insurance for the items (my mistake I hoped these would last longer than a month)”
Hi Penny,
Dang, we're so sorry that happened to you! Good news, we back every product with a lifetime guarantee and would be happy to replace your product at no charge.
Please contact our customer support team at halp@finalstraw.com and we will get this sorted asap!
-Shelby & The Final Crew
Hi Jenelle,
While we're glad to hear you're an original FinalStraw supporter, we're sorry that the latest version has been giving you trouble!
I think you'll be happy to hear that there might be something we can do for you! Email our team at halp@finalstraw.com to find out how we can help!
-Shelby & The Final Crew
“I love it, it's functional, it's easy to clean, and it's even pleasant to the eye. I always have 2 in my purse at all times, the very first version and the new one. I highly recommend this product!”
