Hi Magali,
So sorry about that!! We back every product with a lifetime guarantee and would be happy to replace your product at no charge.
Please contact our customer support team at halp@finalstraw.com and we will get this sorted asap!
-Shelby & The Final Crew
“I confess, I was reluctant to use a metal straw. I use a straw all the time for cold drinks, because my teeth are sensitive. I was surprised to find that I really love my Final Straw. I love that it has its own case and cleaning brush, and that it collapses down into a small size that is perfect for purse, pocket or keychain. I love the silicone tip, too. It makes for a nice sipping experience. I also appreciated that there are a variety of case colors so everyone in my house can tell whose is whose.”
“I have two of these, and I love the convenience of being able to carry one with me to use when I need a straw. They’re easy to clean, and I feel better knowing I’m not adding to plastic pollution.”
“Found it pretty handy for using in the car or travelling.
Made very well and the case is compact so fits easily in your purse or pocket.
Very sturdy and easy to clean.”
“I love the Final Straw! Its beautiful, functional, and comes in a cute carrying case with it's own cleaning wan. It is so convenient I can hang it on my keys, phone, or purse and it doesnt get in the way! My first one was a gift and by 6 year old sister thought it was amazing so I got her one and she loves it!”
