Hey Gordon,
We're very sorry your FinalStraw experience hasn't been ideal! It is likely that someone mistyped their email address when placing their order which mistakenly sending the confirmation to you. We value people who care enough about Mother Earth to suck responsibly, I'd love to look into how we can turn this experience around for you. Please reach out to us at halp@finalstraw.com.
-Alejandra & the FinalTeam
“I had ordered a Final Straw about an yr ago and the quality in comparison now has really depreciated. I am not happy with the product and would like to know what happened. I really love my old final straw and it's disheartening to see that the company is not keeping up with the quality. There are various alternatives available in the market and I would have loved to order from them but because Final Straw makes commitments to support the plant, I decided to put my money with you. I would like to return my straw. The container itself has marks from production, seems like quality control failed somewhere.”
Hello Sudhir,
We’re sorry to hear this! Our mermaids work very hard to create a product that’s high quality and portable, but affordable enough so everyone can #SuckResponsibly. The damage you described does not meet our standards and we would love to hear from you!
Please contact our customer support team at halp@finalstraw.com so we can assist you.
“I have been using these straws for
A couple years.. they are awesome but eventually they break.. I have three backups... also they stand out and are definitely a talking piece”
