“It's the customer service that is lacking. 2 months on and i STILL cannot get an exchange (nor a reply beyond the first "I'll cheque on it and get right back to you" that I got) for the Biggie that I ordered. I even tried the "P.S. If you're about to leave a 1 star review, wait! We'd love the chance to turn it into a 5 star review. Just reply to this email so we can help." So how is Emma Rose Cohen supposed to see these complaints when the return address is a no-reply adress.”
“Love this product! A little pricey but for the only straw I'll ever use for hopefully the rest of my life it's pretty worth it. It's so fun to pull out and so easy to clean. I love how it sits on my key chain so I never forget it. I love the material. The silicone ends are so soft I don't have to worry about biting through it. Would highly recommend!”
“Love the straw. Easy to use and clean. It's the customer service that is lacking. 2 months on and i STILL cannot get an exchange (nor a reply beyond the first "I'll cheque on it and get right back to you" that I got) for the Biggie that I ordered with this. I even tried the "P.S. If you're about to leave a 1 star review, wait! We'd love the chance to turn it into a 5 star review. Just reply to this email so we can help." So how is Emma Rose Cohen supposed to see these complaints when the return address is a no-reply adress.”
“The straws are absolutely awesome. I find them easy to use and easy to clean.
The tie dye case is kind of meh. I was expecting the color to be embedded in the plastic case and instead it is like a coating.
I have bought several for myself, my boyfriend, and my nieces. Moving forward though I will likely stick to the solid colored cases.”
