“Thank you so much to whoever took such care in stitching up the moth holes in my precious Findra merino top. I can hardly see them now and I am so grateful. What a fantastic service to offer. Hopefully I won't need to use it again but if the moths return I certainly will.”
“Was a little confused because the repair was classed as an order and I was unsure where to send the repair. The helpline was all I needed. I don’t recall receiving an email with instructions on what to do for the repair post.”
“Firstly the instructions on what to do with the order forms were woefully inadequate. However after a couple of emails with the very helpful Phil we sorted it out. I was pleasantly surprised at how quickly my garment was returned and it was well packaged. However on inspecting the repair I was dismayed at the quality of work. What I was expecting was a darned type of repair, not a just sewn together repair. Maybe you need to make this clear on the website. I really think I could have done a better job myself if I could of obtained the yarn myself. I can at least still wear the garment I suppose.”
Hi Louise. We are sorry you're unhappy with your repair we normally get very good reviews and people are often amazed at the quality of the repair. Are you able to send us some photos to hello@findra.co.uk and we will look into this for you.
Thanks,
Team FINDRA
“This is a great service which I’ve used several times now - I wear my findra items so often and it’s great to be able to get small repairs done efficiently and quickly to extend the life of my favourite garments”
“After reading other good reviews about the repairs service I sent my Marin jumper in for a repair on the front of the jumper. I couldn’t be more pleased, the repair can barely be seen and I wouldn’t hesitate to use this service again, it is a really effective move towards sustainability. Thanks Findra!”
