“I hope this message finds you well. I am writing to express my concern regarding my recent order, order nymber, 12546, which was supposed to be delivered on Jan 21, 2025. As of today, I have yet to receive the parcel.
Could you please investigate this matter and provide me an update of my order? Additionally, I would appriciate any information on the expected delivery date or next steps that I should take.
Thank you for your attention to this matter. I look forward to your prompt response.
Thank you.”
Hi Kadhlan,
We are just going to post this public reply as we have tried to contact you personally a number of times since sorting your issue. DPD had an issue with delivering to your specific location but we resent the order and your package was received by you. We are sorry for the delay in the package getting to you, but it did arrive and you were happy with your products judging from the email response we got after you received them.
