“Bag open, mugs destroyed. Ordered during valentines special to arrive for valentines delivered 3/6/23. 25 days later. Only emails were reminders to reorder more coffee,yet had not received the original order.”
Hi James, as explained on the support. This is totally unacceptable from the carrier. Sadly we don't have control on them neither on their employees and how they manage the boxes. This kind of issues happens rarely and it is always sad to see.
Like stated, we are already about offering the best customer experience and if something like that happens are taking care of it. We have already sent it back to full production so you don't have to be worried.
Our support team and production team is always here to help and you can always reach us.
Thank you
“Awesome coffee with robust flavor & no bitter taste. My husband turned me on to it after a fishing trip with his buddies. One said to him try this coffee & you won’t go back to Folgers. I’m loving it. Thank you so much.”
