“First time I saw this exhaust was on a fellow riders bike.and loved the look and design of it. I saw an sale link to your site and proceeded to order. At first I registered for a £10 off voucher. This did not work when I entered the code on my order. I bought the exhaust without regardless. I received the exhaust and was packaged beautifully. My bike was dismantled and old exhaust system removed. The header was fitted and fitted great, then the link pipe and this is where issues began.
The outlet to this link pipe was considerably smaller than the end can internal diameter and appears to be a manufacturing issue. I contacted yourselves the following day ringing the advertised phone number and had after several attempts to get through I eventually had a response via email and a call back. I explained the situation and waa told its within your technical team and would relieve a call back in the next hour or so. That call never came. I contacted again and was advised that its with the technical team whilst they find the issue. It is now 14th October 2025 and I still do not have the correct link pipe and having to ask where its been sent to as Royal Mail advise they have tried ro deliver this evening but not to myself as there is no card left or has my doorbell and cameras gone off only to assume that this has been delivered to incorrect address details. So my experience with GRMOTO has been so far terrible. I was given a £20 partial refund as I advised I would be returning the exhaust back for a full refund. As it stands im waiting for a response to an email asking where the link pipe has been sent more than 2 weeks after ordering.”
Hello,
Thank you for taking the time to share your detailed feedback — and I want to sincerely apologise for the difficulties and delays you’ve experienced. This certainly isn’t the level of service we aim to provide, and I completely understand your frustration.
I’ve reviewed your case and can confirm that your replacement link pipe was sent out, but it seems there may have been a delivery issue with Royal Mail. I’ve now raised this with them directly to verify the delivery details and will update you as soon as we have confirmation.
Please rest assured, if the parcel has gone to the wrong address or cannot be located, we’ll arrange an immediate replacement to ensure you receive the correct link pipe without any further delay.
We truly appreciate your patience and understanding while we resolve this for you, and once again, I’m very sorry for the inconvenience caused.
Kind regards,
GRmoto Team
