“Ordered 5 of them, only one arrived. The one that did arrive was damaged, corner was smashed and was poorly packaged. Company was not willing expedite processing and shipment to make sure additional boxes arrived by wedding. Had to settle for refund.”
Thank you for taking the time to provide us with feedback regarding your experience. We understand how important the product was for the special day, and we sincerely regret that we didn't meet your expectations. It was an uncommon instance and we’ll do better in the future.
We apologize for the inconvenience and thank you for bringing attention to this matter.
