“This was purchased for a gift for my daughter and myself after we lost our Holly after 14 year and this means we can have her with us always. My daughter loved it as I did.”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of Holly, which we hope will help to keep them close - Team HoH x
“Beautiful charm, fits my daughter's Pandora bracelet in memory of her beloved cat. Easy to upload the photo of the paw print. I contacted HoH to change the picture and email communication was prompt and clear.I would definitely order from them again.”
Aww, this is just so lovely. It was a pleasure to create this piece for you and we hope you're daughter adores her charm. If we can help at all again in the future, we shall look forward to welcoming you back - Team HoH x
“Absolutely wonderful service! We had a slight hiccup with the printing kit where the instructions were printed on the wrong side of the activated paper but a quick message and everything was resolved in a heart beat! Kept informed at every stage and the end result was beautiful! Wonderful presentation and the charm is a lifelong keepsake. Cannot fault a single aspect.”
Thank you for getting in touch with us so quickly so we could resolve this for you. Its wonderful to know how much you love your keepsake. It was a pleasure to create for you, thank you for choosing us to help with this - Team HoH x
It's lovely to know that you're happy with the finish on the charm, however we are very sorry to hear you're disappointed in the size of this charm bead. We would never wish for any of our customers to feel dissatisfied so we do try to ensure our product descriptions are thoroughly detailed, including measurements of each item so you can see this before purchasing. If we can help at all further please don't hesitate to contact us - Team HoH x
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on every occasion - Team HoH x
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much in memory of your dog and we are all delighted to hear how happy you are with your unique keepsake - Team HoH x
