“My fingerprint keyring is gorgeous, the craftsmanship is beautifully done but I was expecting it to be fingerprint sized, I know I should have read the description better, it does give sizes but I did just think it would naturally be that I could put my finger in the print and I would be with my husband, especially for the price, it is very expensive for such a tiny keyring, so as beautiful as it is I am so disappointed it wasn’t what I thought it would be.”
Thank you for taking the time to write to us with your feedback which is very much appreciated and will be passed on to our design team. We are so sorry that your key ring is not as you expected, we do try to clearly list all product details to avoid any disappointment. When creating these special memorial pieces our team do try to use the full fingerprint to keep it as close to the true print as possible but we do need to size the print down slightly to fit onto each piece. It is lovely to hear how pleased you are with the craftsmanship of this unique piece.Of course, if you do wish to discuss your order any further please do not hesitate to contact our team on studio@handonheartjewellery.co.uk.Kind Regards, Team HoH x
Thank you for your kind words :) Our team are always looking to expand and develop our available ranges and we would recommend following us on social media for exciting updates on new designs! Team HoH x
“I am delighted with the keyring and excited to be giving it to my daughter on her 30th birthday as a memento of her much loved Grandmother. Thank you.”
You are so very welcome, thank you for choosing Hand on Heart to create such a special gift for your Daughter in memory of her Grandmother, we really hope that she loves her unique keepsake
“I ordered 2 of these; one for me and one for my mum, after my dad passed away suddenly in July 2019. The team were amazing in helping me choose the right product, and the end result was beautiful. We now feel we have a piece of my dad with us where ever we go. Thank you for the care taken! xx”
Thank you for your extremely kind feedback.Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service.Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of your Dad, which we hope will bring some comfort following your loss
