We're genuinely sorry to hear about the issue you've encountered with the chain closure of your jewellery. This is not the experience we want our customers to have, and we understand how disappointing it can be. Our team is committed to ensuring that you receive a piece of jewellery that meets our high-quality standards. Please could you send us an email to; studio@handonheartjewellery.co.uk so we can look into this further - Team HoH x
We're delighted to hear that you're pleased with your necklace! Thank you for your continued trust and support. It's wonderful to know that you're adding more pieces to your collection.Team HoH x
Thank you for sharing your experience with us. We're deeply sorry for the loss of your brother. We're glad to hear that your mum is absolutely over the moon with the gift you got her for her birthday. It's touching to know that it brings her joy during this difficult time - Team HoH x
Thank you for the glowing recommendation! We appreciate your encouragement to purchase without hesitation, as the photos may not do justice to the product -Team HoH x
“Excellent service from start to finish, there was a slight issue with the initial order but this was rectified as soon as I contacted them.The necklace is beautiful and came in a lovely box, it was also very well packaged. I’ll definitely use this company again, I’ll also recommend to anyone wanting memorial jewellery. Thank you so much ❤️�”
We're sorry to hear that there was an issue with your order initially but we would like to thank you for contacting us and allowing us to rectify this issue for you as soon as possible. We're delighted to hear that you adore your special piece, it was a pleasure to create for you and we hope this piece brings you some comfort. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we cannot thank you enough for recommending our services - Team HoH x
