Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you're pleased with your chosen design. Your comments about the chain are valuable to us, and we truly appreciate your input. Rest assured, we continuously strive to ensure that all our product details are accurate and up to date. Your feedback will be passed along to our senior team for further review. We really appreciate you choosing us to help create this piece for you - Team HoH x
Thank you for taking the time to leave your feedback, we are terribly sorry to hear you have had trouble with your chain as this is certainly not something we would expect to see happen, especially after such a short period of time.If you would like us to look into this further and offer a solution, please do not hesitate to contact our team on studio@handonheartjewellery.co.ukKind Regards, Team HoH x
We're truly delighted to hear that you had a brilliant experience with our customer service and delivery. Knowing that your son is pleased with the jewellery and that it allows him to keep his twin brother close is incredibly heartwarming.Team HoH x
“Loved the cylinder. Absolutely what I wanted but unfortunately the chain arrived brokenOnly took one email and a replacement was sent.. Really lovely piece of jewellery. Thank you.”
Thank you for your feedback. We are so sorry to hear this, thank you for getting in touch with us so quickly so we could resolve this for you. It's wonderful to know you're happy with your special piece and we hope this brings you a lot of comfort - Team HoH x
