“This is a present for my daughter. The process was easy and all delivered in the time stated. It was presented well. Am so pleased with it and I can’t wait to give it to her for Christmas.”
Thank you for your lovely message. We're delighted to hear that the process was easy, the item was delivered within the stated time, and you're pleased with the presentation. It's heartwarming to know that you're excited to give it to your daughter for Christmas - Team HoH x
“I ordered a double print of my son and puppy nearly 10 years ago but recently I lost my dog and I got a print of his paw on a necklace for my mum as a Xmas gift and it is stunning. Safe to say my mum was extremely happy and there were lots of tears. Amazing service and my necklace from 10 years ago is still going strong as if it were new!!! Would highly recommend”
Thank you for sharing your heartwarming story with us. We're truly sorry to hear about the loss of your dog, but we're glad we could create a stunning paw print necklace for your mum as a meaningful Christmas gift. It's touching to hear that your mum was extremely happy, even if there were tears.We're also thrilled to know that your necklace from nearly 10 years ago is still going strong. Your long-lasting satisfaction is something we truly appreciate - Team HoH x
Thank you so much for your kind words! We're thrilled to hear that you're so pleased with the print and the quality of the jewellery. We hope your Daughter loves her unique keepsake.Team HoH x
“This was bought for my fiancé to memorize her cat who passed away. After a week of wearing it has already gone black. For the price that paid this seems unacceptable, especially as we have already had to repair the chain. Even the paw print was done well, this seems unacceptable given that this is clearly an item that is meant to last. I would like someone to get in touch with me to discuss this further.”
We are really sorry to hear you're disappointed with such a special piece of jewellery. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and we apologise that you feel this is not the case.We would never wish for any of our customers to feel disappointed with their unique keepsake and so please may we ask you to email us directly at studio@handonheartjewellery.co.uk with your order details and any photos and a member of our friendly customer service team will be more than happy to discuss your order details with you further. Thank you in advance, Team HoH x
“I received my pendant and put it on immediately. It’s barely been off (just for showers) I can’t really explain it but I honestly feel a bit comforted wearing it and my heart feels a little less sore. I am still struggling with loosing my kitty baby boy Finn but my pendant of his actual paw print has definitely helped me. Thank you so much”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
We're so pleased we could create this sentimental piece for you. It's great to know how much you adore this piece and your experience with us - Team HoH x
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
