“Excellent quality item. Heavy, well made and perfect for the intended use. Great updates on the progress of the order as it progressed.
Only down side was the use of carrier. Royal Mail are a disaster in my area. With such an important delivery another delivery option would have been much preferred.”
Thank you for your kind words. We're delighted to hear you found the candle urn to be of excellent quality and that you appreciated the updates throughout the process. We apologise for any inconvenience with the delivery service; your feedback is important, and we will certainly take it into consideration moving forward.
Team HoH x
“Having just lost my dog I was thrilled to see your candle urns so ordered one immediately, however having just checked amazon I couldn't believe it when I saw the exact same one for less than half the price of Yr website so I will return yours
I have submitted a photo as you can see they are the same
Am so very disappointed in your business”
Thank you for sharing your thoughts with us. Firstly we want to say how truly sorry we are for the loss of your beloved dog.
We're sorry to hear about your disappointment regarding the price. While we do our very best to ensure our prices reflect the quality, craftsmanship, and care that goes into every item, we do understand how upsetting it must feel to find an identical piece elsewhere at a significantly lower price.
We can see that you have now spoken to our customer service team who have been able to rectify this with you, please do get in touch if we can be of any further help at all.
Thank you for your amazing review! We're so glad that you find the candle urn beautiful and of wonderful quality. Your satisfaction truly means the world to us, and we hope it brings you comfort - Team HoH x
We're delighted to hear that our urn was just what you were looking for. It means so much to us to know you've found the perfect way to honour your loved one - Team HoH x
“Very pleased with the service,I really like the urn because nobody would realise what it is and it looks really nice and can be put anywhere.Thank You”
Thank you for your kind words! We're delighted to hear you're pleased with the candle. It's designed to be both discreet and beautiful, and we're glad it meets your needs. – Team HoH x
Thank you for your lovely feedback! We're so glad to hear that you're happy with your purchase and that you found the quality outstanding. Your satisfaction means a lot to us! - Team HoH x
“The little candle urns are beautiful and far exceeded by expectations. They are absolutely perfect as they are so discreet and no one would suspect what they contain! Thank you.”
Thank you for your lovely feedback! We're thrilled to hear that the little candle urns exceeded your expectations and that you find them both beautiful and discreet. It's wonderful to know they are perfect for your needs. Thank you for choosing us! - Team HoH x
Thank you for your feedback! We're delighted to hear that you found the process straightforward and that you are pleased with this keepsake - Team HoH x
