“Easy transaction, good price, fast delivery & item is really pretty.I did however find it tough to fill, so not entirely sure how many ashes are in there. The funnel is tiny - possibly explained in fine print the complexity. So could be my error for not reading fully.Would buy again from retailer, but wouldn’t chose self fill.”
We're really pleased to hear you had a good experience with us, however, we're really sorry to hear you had a little bit of trouble filling the piece. We consistently review the service we can provide our customers, so we appreciate your comments. This will be passed on to our design team to review so we can continue developing the service we offer to our valued customers. We hope you adore the finished piece and this helps to bring you some comfort - Team HoH x
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery - Team HoH x
“My overall experience with Hand on Heart was excellent. The product is of an excellent quality and it is now on its way to South Africa. I will diffinitly be using this company again Thank you for your care.Blessings Eileen x”
he best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery. We shall look forward to welcoming you back in the future - Team HoH x
“Chain not very good . Chain ring not closed properly so all caught up in the actual necklace. Don’t think it’s very robust do not think it will last .”
Thank you for taking the time to leave your review, we really are very sorry that you are unhappy with your chain. We would never wish for any of our customers to feel disappointed with their unique keepsake and so please may we ask you to email us directly at studio@handonheartjewellery.co.uk with your order details and a member of our friendly customer service team will be more than happy to discuss your order details with you further. Thank you in advance Team HoH x
We really appreciate you taking the time to let us know about your experience. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and so it really is great to hear how delighted you are with our service - Team HoH x
Thank you for this great feedback, we're so pleased we could create this for you and we hope you adore it. We really appreciate you taking the time to leave us these comments and these will be forwarded to our design team for future consideration - Team HoH x
“Bought 3, one for my daughter, daughter in law and myself in memory of my Son. All 3 of us are very happy with the purchase. Beautifully packaged with easy instructions. Thank you”
We're so pleased to hear you received your order safely. It was an absolute pleasure to be able to create these pieces for you all and we hope you all adore them. Thank you for taking the time to let us know of your experience - Team HoH x
