“The older version of this bracelet had a better looking clasps but was faulty and kept opening and fell off my partners wrist without them knowing so it’s missing somewhere in London now and was of huge sentimental value. This new version to replace it unfortunately has a huge cheap flimsy clasp holding it together. Looks like something you’d buy in a pound shop.Very disappointed and is definitely not worth the money.”
Thank you for taking the time to leave your feedback for your replacement bracelet, we're so sorry to hear that you are unhappy with the clasp used on the new design.
We truly appreciate your feedback on the clasp. Please be assured that the clasp on the new design has been carefully tested prior to the bracelet’s launch and is suitable for purpose. The design changes were made with durability in mind to prevent issues like the one you experienced with the original version. However, we completely understand your disappointment and apologise if the new clasp does not meet your expectations.
If you would like to discuss this further, please don’t hesitate to reach out at studio@handonheartjewellery.co.uk. Your satisfaction and the significance of this piece are very important to us, and we would love the opportunity to help in any way we can.
Team HoH x
