“L was too big for me (I'm always an L).
Ordered online but rang my local store (Lymington) to see if I could swap it there for an M. They went to the trouble of ordering an M, then calling me to say they'd put it aside for me. Went it, exchanged the jacket, and bought some more stuff (size S, unbelievably)!
First class service, really helpful people down there.”
